These general terms and conditions of sale (Terms) apply to any order you place through thetrackingshop.com. They apply regardless of how you access the Website. You must read these Terms carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these Terms in their entirety. If you do not agree to them in their entirety, you must not order any product or service through the Website.
Product and service descriptions
We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:
prices are displayed in pounds Sterling and delivery is not included;
we will only accept orders if there are no material errors in the description of the goods or services or their prices as advertised on this Website;
weights, dimensions and capacities are approximate only;
packaging may vary from that shown on the Website;
all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value;
We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.
Purchases will be made in pounds Sterling.
Registering with us and Placing an Order
When placing an order with us you need to register with us and provide us with some compulsory personal information.
You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by contacting us.
When you register with us we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your registration security. It is your responsibility to maintain the confidentiality of your password and registration information. Neither The National Tracking School or thetrackingshop.com will be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or registration. Should you become aware of or suspect any unauthorised use of your password or registered details please contact us.
All standard orders are normally dispatched in 1-2 working days, after payment has been received, by either Royal Mail or UK Mail Courier Service unless advised otherwise. Orders should be with you within 2-5 working days. A signature will be required on most deliveries. Express deliveries are dispatched the same day on orders placed before 3pm and, on average, arrive within 2 working days.
All standard orders for UK delivery are subject to a standard rate postage and handling charge of £4.95. Non standard deliveries, including large items, are subject to a delivery and handling charge of £8.50. Express delivery rates available on request.
Royal Mail - the Royal Mail has restrictions on what it will deliver, which includes knives and some other items. Any such items will be delivered by courier.
Delivery will be to the address specified in your order.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
Age restricted products
The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not allowed by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website.
In particular, please note that age restrictions apply in the UK to the purchase of knives or bladed articles. These items can only be purchased by, and for, individuals aged 18 years or over. By placing an order for any of these items, or any other item that is subject to an age restriction, you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy that item. We will not to sell an age restricted item to you if we are not satisfied of your eligibility. If requested, you will need to provide a copy of your passport or driver's licence before we will process your order.
Acceptance of your order
Completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we dispatch the product(s) or start the services that you ordered from us.
If we cannot supply you with the product or service you ordered, we will not process your order and will inform you of this in writing (including email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
Cancellations and Refunds
If you are contracting with us as a UK consumer online or by phone, you have the right to cancel all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. Any paid delivery charge will be included in your refund once we have received all (not part) of your order in the condition it was delivered to you. Please note the delivery charge refund will be to the value of standard delivery. We will process your refund with 14 days of receipt of the products, to the returns address we provide you with. You must take reasonable care of the goods while in your possession and they must be returned to us before we can issue your refund.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us within 14 days of receiving it, please be aware that legal rights of cancellation do not apply to certain products and services (for example, made to measure and personalised and any products with a seal where the seal is broken or damaged or incorrectly supplied products etc.).
Unless you are in receipt of damaged, faulty or incorrectly supplied goods, we do not accept cancellation of orders outside the 14 day time limit referred to above.
Whether you cancel an order within 14 days of receiving it or not, you must check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or email only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within 14 calendar days of the day after you receive the goods or services. You must take reasonable care of the products that you wish to cancel. Products should be returned in or with their original packaging.
In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to your PayPal account and will be subject to our right to withhold amounts for products which are damaged on return.
Changes to your order
You must notify us straight away about any changes to your order in writing. We can only consider changes or amendments if we have not dispatched your order. If you amend or change your order you may find there are changes to your delivery timetable and/or the price you pay for delivery.
You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.
In any event, we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business.
Nothing in these Terms affects your legal rights and, in particular, we will perform our obligations under these Terms with reasonable care and skill.
Any products we supply to you will be of satisfactory quality. If this is not the case, you can contact us for a repair or replacement or, where this is not possible, for a refund.
We are only responsible for losses that are a natural, foreseeable consequence of our breach of these Terms. We will not be liable to you if we are prevented or delayed from complying with our obligations under these Terms by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.
Any dispute, claim or other matter which may arise in relation to your order, or otherwise, will be governed by English Law, and by making an order for any products or service, you agree that any dispute will be dealt with by the courts of England and Wales.
Communicating with You
We would like to send you information about our products and services that will interest you. We may do this by post, telephone, text message or email. If you would rather that we do not do this, please tell us. You can indicate your process as part of our sales process.
We do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use this Website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.
Third party sites
Targeted updates and marketing
If you have agreed that we can contact you for marketing purposes, we may send you emails and other communications relating to products and services which we think will be of interest and relevance to you. We do this by monitoring the browsing and online shopping habits of customers and providing them with information on products they have viewed and related products. We may also send you details of offers and updates.
How we may store and use your information
The National Tracking School Limited (and third party data processors acting on our behalf) may collect, store and process your personal data:
to make this Website available to you and to provide you with content which is tailored to your individual tastes;
to maintain any registration that you have with us;
with your agreement, to contact you (including by SMS, push and e-mail) about promotional offers and products and services which we think may interest you;
for customer satisfaction and market research purposes;
to provide our products and services to you and for associate purposes, including verifying your identity;
for research, analysis, testing, monitoring, risk management and administrative purposes; and
for any related purposes, or where we have a legal right or duty to use or disclose your information (including for crime and fraud prevention and related purposes).
In addition, we may collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details that we collect for these purposes.
We will not disclose, sell or rent your personal data to any third party, save for any disclosures of your personal data detailed in this policy.
In the event that a third party acquires all or part of our business and/or assets, we may disclose your personal data to that third party in connection with the acquisition. Furthermore, we reserve the right to disclose your personal data to third parties as part of any business or asset sale carried out because The National Tracking School Limited has gone into insolvency or any similar situation, but only where lawful and compliant with the Data Protection Act 1998, as amended from time to time. We may also disclose your personal data, where necessary, to comply with applicable law or an order of a governmental or law enforcement body.
The personal data we collect about you
When you make purchases from us (in any form), we may collect the following personal data about you:
your name, age and sex;
your billing and delivery postal addresses, phone (including mobile phone), fax and e-mail details;
where you have registered with us, your user name and password;
your communication and shopping preferences;
your browsing and online shopping activities; and
your date of birth.
We may also collect some or all of the above personal data about you when you access and browse this Website or any third party microsite (as described below), including when you sign up to receive our newsletters. We may also collect some or all of this personal data from third parties who have your consent to pass your details to us.
Who we are
The National Tracking School Ltd is a company registered in England and Wales (registration number 07963031), whose registered office is at Natwest Bank Chambers, The Grove, Ilkley, West Yorkshire, LS29 9LSW.
We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003, as updated from time to time, and other applicable privacy laws.
If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by any of the following means:
e-mail us at firstname.lastname@example.org
When contacting us, please remember to quote your name and contact details along with any order number you may have.
E-mail newsletter preferences and text alerts
We provide you with the ability to control whether or not to receive e-mail newsletters, or to change the types of e-mail newsletters you receive.
We will only send you text alerts with your permission. You can opt out of receiving these text alerts at any time by texting STOP to xxxxx. Data may be supplied to third party processors to enable the service to be provided.
Personalised banner advertising
Please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:
Keep your passwords private. Remember, anybody who knows your password may access your account.
When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password.
Avoid using the same password for multiple online accounts.
We will never ask you to confirm any registration or payment card details via email. If you receive an email claiming to be from us asking you to do so, please ignore it and do not respond.
You have the following rights:
the right to ask what personal data we hold about you at any time, subject to a fee specified by law (currently £10);
the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
the right to opt out of any marketing communications that we may send you.
If you wish to exercise any of the above rights, please contact us using the contact details specified above. However, if you wish to unsubscribe from e-mail marketing communications that we send you, you can most easily do this by clicking on the unsubscribe link at the bottom of any e-mail newsletter we have sent to you.
Updates to this policy
If you have any questions please contact us.
What are cookies?
Who sets the cookies?
The cookies stored on your computer or other device when you access this website are set by us, any suppliers who partner with us to help deliver a high quality website and on-line shopping experience, and other third parties. Some cookies are set by or on behalf of us and are necessary to enable customers to a make purchases on our website. Cookies may also be set by third parties who may participate with us in affiliate marketing programmes. None of these third parties collect any personal data from which they would be able to identify individual customers.
What are cookies used for?
We have decided to categorise cookies used on our website based on the UK International Chamber of Commerce's cookie guide, as follows:
Cookies "strictly necessary" for functionality of this website's platform. These cookies are essential in order to enable users to move around this website and use its features.
"Performance" cookies which collect information about how users navigate this website, for instance which pages users access most frequently. They identify how users interact with our website, find out which pages seem to hold people up, which pages are not used often, which pages take a long time to load, what pages users tend to visit and in what order. All of this helps us to refine and develop our website to try and make them more usable when a user visits us again in future.
"Functionality" cookies which allow this website to remember choices you make.
"Targeting or advertising" cookies used to deliver adverts relevant to an identified machine or other device (not a named or otherwise identifiable person) which are tailored to interests associated with the website activity tied to that machine or device. These cookies are also used to limit the number of times a user sees an advertisement as well as to help measure the effectiveness of the advertising campaign. They may also remember that this website has been visited from a device and share that information with marketing organisations. Any marketing cookies on this website are operated by third parties with our permission. Marketing cookies are used to monitor from which advertising source a user was directed towards our website, so that we know whether it is worth us investing in that particular advertising source.
For more general information about cookies and how to disable them through your browser, visit www.allaboutcookies.org. Contact us if you have questions about the cookies used on this website.
How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use.
What happens if I disable cookies?
This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off. If you only disable 3rd party cookies you will not be prevented from making purchases on this site. If you disable all cookies you will be unable to complete a purchase on this site.
The Tracking Shop is dedicated to your privacy and we hope that this privacy statement is a testament of our privacy commitment.